Privacy Policy

Last updated: September 19, 2026

1. General Terms

Data Collection LuckyWave gathers only the information necessary to operate a secure, fair and entertaining live casino. When you register, make deposits or play live tables, we collect personal identifiers such as your name, date of birth and contact details. Identity verification is part of our KYC routine: government ID, proof of address and payment method documentation may be requested to confirm you are over 18 and to protect your account. We also log payment details and blockchain transaction identifiers for cryptocurrency deposits and withdrawals, while sensitive card numbers are handled by payment processors in encrypted form. Technical and usage data are core to delivering a premium streaming experience. We collect device identifiers, IP addresses, browser and app telemetry, connection speed and session logs so our engineers can maintain video quality for live dealers and game shows. Gameplay metadata is recorded: game selections, bet patterns, round outcomes and timestamps. This data supports game integrity, dispute resolution and responsible monitoring of abnormal activity. Customer support interactions are retained to improve service and resolve issues. Live chat transcripts, email correspondence to support@luckywave.com and call logs are stored alongside incident notes. We keep limited logs for fraud prevention and security investigations. If you use demo games, no real-money transaction data is created, though device and session telemetry still help us refine the experience. We use cookies and similar technologies for authentication, performance and analytics. Cookie categories include strictly necessary cookies, performance analytics and preference settings. Location data may be used only to the extent required for legal compliance and to confirm jurisdictional eligibility for gaming services. We do not collect more data than necessary and aim to be transparent about why each piece is required.

2. Eligibility

Data Usage & Sharing We use collected data to deliver the services you expect: account administration, payment processing, live streaming and real-time dealer interactions. Personal data enables deposits and withdrawals, enforces age and identity verification, and supports KYC checks that may be required before withdrawal. Technical data ensures our live tables and game shows maintain low latency and consistent video quality across mobile and desktop. Aggregated gameplay analytics help us fine-tune matchmaking, game availability and the LuckSpin mechanics that VIP players enjoy. Sharing is strictly limited to service delivery and legal obligations. We work with payment processors, cryptocurrency networks and verification providers to process transactions and confirm identity. Third-party game providers, including confirmed partners, receive only the game-specific data needed to run and audit rounds. Where fraud prevention or dispute resolution is necessary, we may share relevant data with anti-fraud partners and, if legally required, with authorities or courts. For marketing communications we rely on your consent. Opt-in preferences let us send offers, newsletters and loyalty updates; you can withdraw consent at any time via your account settings or by contacting support. We do not sell personal data for third-party marketing. Some operational partners may process data on our behalf under written contracts that require confidentiality and security controls. Because LuckyWave is operated by AMO GLOBAL S.R.L. under Costa Rica jurisdiction, cross-border transfers can occur when using global infrastructure or third-party services. When EU data is involved, we apply GDPR-aligned safeguards and legal bases to ensure adequate protection. Any transfer to jurisdictions with different rules is governed by contractual controls, encryption and restricted access.

3. Account Security

Your Rights & Security You have practical rights over your data. These include the right to access personal information we hold, request correction of inaccurate details and ask for restriction of processing in certain circumstances. EU residents retain GDPR rights such as portability, objection and erasure where applicable. To exercise these rights, contact support@luckywave.com or use the 24/7 live chat so we can verify identity before responding. We will respond to verified requests in a timely manner and provide clear information about any actions taken. Security is a cornerstone of our operations. We implement technical measures such as encryption in transit and at rest where appropriate, role-based access controls and continuous monitoring of systems that support live casino streaming and financial flows. Access to sensitive KYC and payment data is limited to authorised staff and trusted vendors under strict contractual obligations. Regular security reviews and staff training reduce the risk of unauthorised access. Account-level protections include strong password guidance, session management and suspicious-activity alerts. Verification checks may be required prior to withdrawals and for certain payment methods; this helps protect funds and prevents money laundering. If you suspect account compromise, contact live chat immediately so our team can temporarily suspend access while we investigate. We retain information as necessary to comply with legal obligations, resolve disputes and maintain records for legitimate business purposes. Retention periods vary by data type and legal requirement. If you have questions about how long specific records are kept, our support team will provide precise details on request.

4. Responsible Gaming

5. Bonus Terms